4 Jul
2006
4 Jul
'06
3:49 p.m.
We have a policy of providing only one DVD per person. However, once the new image is available, it is highly likely that many of those who received the first DVD will want to request a copy of the second DVD. How would you like us to deal with this situation? One issue relates to the request tracking database. It automatically rejects a second request from the same e-mail address. If we allow someone who received the first DVD to request the second DVD, we will need to allow an additional request record that is submitted on or after the announcement date. John Hagerson