
25 Nov
2012
25 Nov
'12
6:12 a.m.
Just ask the customer. Next to every search result put a little link to "Rate This." The link would pop up a window with a 1-5 set of radio buttons with the simple request, "Please rate the quality of this file set." Add a text field for comments.
Amazon does this. Go to Books/Advanced Search. Title=Huckleberry Finn; Author=Mark Twain; Format=Kindle;Sort Result By=Avg. Customer Review Q: Does this work in practice? A: Nope. Q: Well maybe PG's customers are more intelligent? A: You tell me. The Huck Finn debacle at both PG and Amazon would seem to point out the problem is not self-correcting. IMHO the best solution to keep customers from downloading crap versions is not to offer them -- or to fix them.